It's really simple:
The ticket, either on your mobile phone or printed on paper. If you bring your tickets on your mobile, please make sure it is charged. If you can not show a valid ticket you will not be allowed to enter the venue.
A photo ID card which clearly shows your name with a recent photo. E.g. driving licence with photo, personal ID card, passport. No photocopies please.
You must be minimum 18 years of age to attend any clubbing venues, boat parties or other clubbing-related events.
As soon as you have completed your purchase, you are confirmed on the list for that party.
You receive a link to download your tickets on the confirmation screen and we also send you your tickets by email.
You may cancel some tickets purchased directly through Ibiza Spotlight (whose name will appear on your credit card statement) free of charge, for any reason, and at any time up to 1 day before the event, and you'll receive a full refund of the ticket price. Any exceptions to this are clearly marked in your basket and order confirmation. Cancelling is really easy and only takes a minute from My Orders.
We can't change tickets once they are issued (name changes, date changes, etc). If your ticket is refundable, you can cancel and rebook. If you ticket requires a cancellation insurance, purchasing this insurance allows you to cancel and rebook for any reason and at any time up to 1 day before the event.
There can be no refunds under any circumstances after the event has taken place.
Yes of course, simply select the number of people you want on each ticket. If you are booking for more than one person, the person who's name is on the ticket is responsible for all the persons on the ticket. No person will be able to enter the club without the ticket holder - there are NO exceptions to this rule.
Yes of course. The person whose name is on the ticket must enter the club with all other persons. No person will be able to enter the club without the ticket holder - there are NO exceptions to this rule.
In the case of an event cancellation by the organiser, promoter or club, the full value of the ticket will be refunded. You will be advised of the cancellation by email.
Artist no-shows (DJs or live acts not performing even though they have been announced to appear) do not generally entitle for refunds. However, if a headlining artist is not performing for whatever reason, it is the club or promoter's decision whether a partial refund is granted. We always keep our party calendar up to date with any line-up modifications, but last minute changes can happen.
All payments on Ibiza Spotlight's server are securely encrypted using 256-bit SSL technology. You can see the padlock in the top left hand corner of the URL bar of your browser - which means you can safely transmit your credit card numbers in complete confidence.
Credit card numbers are NEVER kept by Ibiza Spotlight.
According to the General Data Protection Regulation (EU) 2016/679, regarding your personal data management, we inform you:
Data controller: IBIZA SPOTLIGHT S.L., Crta. San José km 3, Sec. 1, Pol. 1, no. 7605, apdo. de correos 1027, 07817 Sant Jordi (ILLES BALEARS)
Purpose: Buying club tickets or activity tickets.
Lawful basis for processing data: Subject's consent.
Data disclosure: Your personal data will not be disclosed unless forced by law.
Rights: You have right of access, right to rectification, right to erasure and data portability, and right to restriction of processing, writing a letter accompanied by a copy of an official document evidencing your identity to the Data Controller. You have also the right to logde a complaint with a Supervisory Authority (Spanish Supervisory Authority is Agencia Española de Protección de Datos).
More info: Please visit the Privacy Policy Page in our website.