You may cancel some tickets purchased directly through Ibiza Spotlight (whose name will appear on your credit card statement) free of charge, for any reason, and at any time up to 1 day before the event, and you'll receive a full refund of the ticket price. Any exceptions to this are clearly marked in your basket and order confirmation. Cancelling is really easy and only takes a minute from My orders.
For some venues, you must purchase cancellation insurance if you want to be able to cancel your tickets. These are clearly marked in your basket and order confirmation. Cancellation insurance enables you to cancel for any reason, and at any time up to 1 day before the event - and receive a full refund of the ticket price (the cost of the insurance is non-refundable).
There can be no refunds under any circumstances after the event has taken place.
Important
We are sorry, but we are unable to answer general enquiries, such as when the clubs open, what to wear, etc. For these types of questions please search our website or our forums.
All common ticket questions are answered in our frequently asked questions.
We always announce confirmed dates for events in our magazine, Facebook and Instagram channels, please follow us for the latest updates!
If you have a problem with your ticket purchase or refund, please don't hesitate to contact us: